Support

FAQ's SteroidsFax


Concerning the ordering process:

You must have account and must be logged in in order to open a TICKET SUPPORT.

If you lost your password to loggin your account, use this LINK .

If for some reason while creating a account you are not receiving a verification link, use a GMAIL address to create your account, you can be sure that our E-mails are well received with a Gmail addy.

We are no longer answering to E-mails, so avoid replying to our automatic E-mails that our store send you, these are only intended to update you, the TICKET SUPPORT is the only way to communicate with us.

We are an actual retailer of a wide range of steroids, not a knock-off or front organization. Some of our brands are the most known brand in the Anabolic Steroids black market, and we are proud to be their largest retailer.

The orders will be carried out only through our website and through the shopping cart. We do not accept any orders through the avenue of E-mail.

Our server is under the watch of a dedicated professional team where their main task is to keep secure such information and make sure that all is working in perfect condition in order to offer the best shopping experience. Our database is completely encrypted, it's not a possible thing for a third party to intercept our customer's information. You may notice that our website is SSL-HTTPS secured (Green locker in your navigation bar), very few of the available websites that exist in our market offer such securities to their customers. We give a priority to discretion and ensure the highest anonymity to our clients.

As we are shipping from various areas, our success delivery rates are strongly dependent on that key factor. To help you evaluate the risk of seizure, here is our % seizure risk ratio, which itself is based on our shipping experience...

Customers that are residing within the USA / EUROPE area: It is guaranteed that there is NO seizure risk: 0%
Customers who are in Japan: 15% of chance of seizure risk
Patrons that are from Canada, Australia, South Korea, Switzerland: 30% of chance of seizure risk


Rest of the world please make an enquiry by opening a ticket.

No, we do not require any such minimum order.

Pending or Awaiting Payment info: This means that your order is confirmed and we are waiting as you are providing the "PAYMENT INFORMATION" for your order.

Withdrawing Money: Your funds are being withdrawn at the bank.

Awaiting Bank Wire: We are waiting for your bank transfer to come into our account.

Semi-Shipped: One or several items are missing to complete the dispatchment of your order. You order might have been sent out partially and the remaining of the order will be shipped as soon as we restock. In some cases, the whole order is being on hold if several products are out of stock.

Shipped: Your order is fully sent out; a tracking number is available in your account at "ORDER HISTORY".

Payment information Wrong!: The information that you gave us about your payment is not correct or does not match on some detail.

Just give in a new order, no need to reach out to Support. The old order will thus be automatically eradicated by our system after 10 days.

Payment process:

-Western Union: An order will need to reach a minimum amount of $300 for that option being able to be selected. If your order is below that amount, you will not be able to choose this way of paying.

-Bank Wire: Only for certain areas. Thus, if it is not displayed, you are not eligible to use this method.

-Bitcoin: Our preferred method and we strongly advise you to use this one for the smoothest & speediest ordering process.

No, we don't! And it's impossible for any of the genuine steroid vendors to take such payment options. We are not providing Amino Acids nor Prohormones. We are giving you real anabolic steroids.

Go into your account and ensure you submit the ''PAYMENT INFORMATION" form. If you don't, we will not know whether you paid us for your order and it will not ship.

WesternUnion:

WU is time consuming and costly for us. You need a minimum order of $300 for activate that payment method while checking out.

Western Union is a globalised company that will permit you to send money easily. Go to one of their locations near you to move forward with the payment of your order.

You are required to pay your order within 48 hours after you placed it.

Proceed to the payment only in person at their local Branch. If for some reason you decide to use their Online Service, they will probably block the transfer and hold your funds a few days prior to refunding you.

Yes you can! If you cannot proceed with the payment at WU in person on your own, you can send a confidante to do so in your stead. Ensure that when filling out the "PAYMENT INFORMATION" form that you write the full name of the person who sent the funds.

Unfortunately, this is something that occurs often. Once a receiver has taken out too many funds, he gets stopped by WU. This security measure is pertaining to WU, we have no control over it. You’ll need to take it up with them.

In that scenario, if we can't pick up the funds, the status of your order will be updated as "PAYMENT INFORMATION WRONG" and an E-mail will be given out to you with instructions to resolve the issue. Those instructions are also available in your ''ORDER HISTORY" in your customer's account on our website.

Bitcoin :

Bitcoin is a virtual currency, giving the user and holder some great perks, it’s speedy, safe, and discreet. Utilizing Bitcoin will permit us to go forward with your order faster than the WU and Bank Transfer methods.

You can acquire Bitcoins with credit cards on the coinbase.com site. You will need to establish an account there first though.

Give in your request and select bitcoin as the payment method. Get the needed amount of Bitcoins in regard to your order TOTAL and move them from your Coinbase.com wallet to our Bitcoin address you got from us at the final Check Out page.

NOTE: We will only take BITCOIN, do not send us BITCOIN CASH, it's a different virtual source of funding. Sending us BitcoinCash to our BITCOIN address will lead to a loss of funds!

Ensure you give us the "PAYMENT INFORMATION” form. If you do not, we will be unaware that you completed the financials of your order!

Who paid the order? (Full name required): YOUR NAME.

Your Country : Your country.

MTCN Code or Blockchain ID or HASH : Paste here the (BLOCKCHAIN TRANSACTION ID OR HASH), to find out your Transaction ID check below,

- If you use Coinbase Wallet check this (Click HERE)

- If you use Bockchain.info Wallet check this video (Click HERE)

Exact Amont To be Received (if you paid by bitcoin let us know the amont in ฿) : The exact number of BITCOINS (do not write the amount in USD, EURO, GBP).

Wich of our receiver you sent funds to ? (Only for WU payment Method) : nothing here.

Special Comment (Optional) : Up to you.

The Transaction ID also called Transaction HASH help us to locate easily your payment on the Blockchain.

It looks like a long Code composed of letters and numbers such as this :  Bade2e3feaf04f9dbbc1417dc97e789edd0c37ecda88bac490434e367e

Below a quick Video Tutorial to find it :

For Coinbase Wallet users, please have a look to the video below :

For Blockchain.info Wallet users, please have a look to the video below :


Make sure to submit the Transaction HASH while filling the payment information form after you sent your Bitcoins.

Shipping & Delivery

Discretion is our key priority. It's incredibly difficult to estimate what the parcel holds and from who it's been sent out from since we do not ascribe our company name or logo anywhere on the parcel.

We dispatch our items from various location including North America and the European Union.

Upon the payment receipt, we send out the desired items within 24-48 hours on a business day.

In the following outline is the expected delivery time frame after an order has been labelled as "SHIPPED" :

- 4 to 6 days for customers who reside within the European Union.

- 6 to 12 days for consumers who are located in North America.

- 8 to 15 days for those around the rest of the world.

Be sure to remember that these are "estimated numbers". We have no ultimate influence or control over the courier company that is going to give you your parcel.

When your order has been labelled as "SHIPPED", you are asked to maintain the following your Tracking Number for the 17Track.net. If your item is not received after 20 days from the dispatch date, please choose "OPEN A TICKET" and get in contact with our team. Delays can occur and are mainly because of bad weather, strikes, overload of postal network, or related issues.


There is a flat shipping price of $20. No matter how big or small they order is, that is what shipping is.

You can utilize it at the 17Track.net site to check on your items.

Please permit 1 or 2 business days for your progress information to be updated on the 17Track.net site, if it doesn't, we could have had a typo when giving you your tracking identification number, so you will have to open a SUPPORT TICKET.

A signature will indeed be necessary, due to us shipping it with a tracking number, you will have to provide a signature upon reception.

N.B.: If you do not want to act as a signatory for your item, please mention this in your order with the comment "NO SIGNATURE REQUIRED” but be wary that your parcel will not have a tracking number, and you will be unable to follow the progress of it reaching you. Also, if we ship with no tracking, our reship policy will not apply in the cases of a misplaced package.


Issues and Re-shipping Policies

No problem, damaged orders will be fully covered by our reshipping policy. Before opening your package, take a photograph of the package (both the front and back panels). Open it and take a photograph of any broken items within. Once done, you should then open a SUPPORT TICKET, and ensure to give us the specific order ID# of the broken order.

Any items or requests that are returned because you made a mistake while filling out the delivery form will not be gotten by us. We utilize a disingenuous return address due to the nature of the business and items therein. So, you will be not covered by our reshipping policies. Take care when you Check Out and ensure you fill out the form with accurate information!!

Normally, if you are not at home, the courier company will leave a docket for you to pick it up with at the building. The Post Office usually holds packages for around 15 - 20 days prior to returning it to sender. Since we are giving you a tracking number, you are need to take utmost care to track your parcel and make sure you are present to collect it or pick it up at the Post Office. Remember, what we are selling are serious items, so make sure that this does not occur.

Well, if your item is not mobile for more than 25 days, we consider it as lost. You must OPEN A TICKET. You are obviously covered by our reshipping policies.

NOTE: Avoid getting in touch with us if your package is not moving below 25 days. From our experience some items may begin moving again after 15 days locked on the same locale status. Bad weather, strikes, and an overload of postal network are the common factors causing this issue.

There will be no refund granted or compensation. If you don't require the items you were about to get, a store credit that you can utilize when you desire can be given. For this, please OPEN A TICKET.

For the customers residing in Canadian and Australian territories, if your package is taken, we will not re-send you another order.